Conflicts at work rarely begin with an argument.
They begin in silence.
In misunderstandings. In unclear expectations. In a comment at a meeting that no one responded to — but everyone carried home with them.
When the team is split between the office and home, it becomes even harder to see what is actually going on.
This online programme gives you the tools to spot conflicts early, hold the conversations calmly — and build a workplace where problems do not grow in the dark.
Conflict Leadership in the Hybrid Workplace — for managers and leaders
Online programme at your own pace · SEK 12,500 excl. VAT · By Birgitta Sjöstrand, leadership trainer since 2003
What this programme teaches you
The programme is built around the three things managers actually struggle with — not the theory of them.
You learn to read the room earlier. Most conflicts are visible long before they explode. You get the tools to spot the signals — including remotely.
You learn to have the conversation without losing yourself. The hard part of difficult conversations is rarely the words. It is what happens in your body when you have to say them. You get a way to prepare that actually works.
You learn to build a team where conflict has room — without taking over. Quiet teams are not conflict-free teams. They are teams that are waiting.
Why my programme
There are many programmes in conflict management. What I have learned after twenty years in the room with managers is that one model is never enough. You need something you can do on Monday morning.
My programme is built on:
- Twenty years working with managers in private and public sectors — including assignments for Magna International, Electrolux, King, EduAdmin, and the board of Airport City Stockholm
- Tools from NLP, mental training and modern neuroscience — translated into ordinary language
- My book Outstanding in the Middle — Amazon bestseller, 2021
- Real examples from real teams. No role plays that bear no resemblance to anything.
I do not promise that conflicts will disappear. I promise that you will become the person who handles them — rather than the one hoping they will sort themselves out.
What participants say
“Birgitta has a unique ability to create safety from the very first minute. I left feeling calmer, wiser, and braver.” — Leader, international industrial company
“The best training I have ever taken in communication and conflict management. Practical, human, and immediately usable.” — HR director, public sector
The book behind the programme
Outstanding in the Middle — How Middle Managers Make the Difference
Written during the pandemic when all my assignments were cancelled. It became an Amazon bestseller in the summer of 2021 — and forms the basis of everything I teach today.
Conflicts cannot be avoided.
But they can be understood, prevented and handled in a way that strengthens both people and results.
That is what this programme is about.